Shipping, exchange and return policy

Customer care reviews products, sizes, prices, stock and address before processing. An order is final only after customer confirmation.

Delivery is available across Egypt. Cost and timing vary by governorate, area and carrier and are confirmed before processing.

Provide a valid phone number, clear address and landmark where helpful.

Inspect the outer packaging on arrival. If damaged, photograph the parcel and product before use and contact customer care promptly.

Requests are reviewed according to product condition, sealed packaging, the nature of personal-care goods and company terms active at purchase.

Do not open or use an item under review before contacting the team unless the issue cannot be seen while sealed.

Order changes and cancellations depend on team confirmation and notice time. Any applicable terms are disclosed before processing.