Question 1

How do I choose the right product for my hair?

Accepted Answer

Share your hair condition and current routine with our WhatsApp team. Clear information and photos help us provide a more relevant general recommendation.

Question 2

Should I send hair photos before buying protein?

Accepted Answer

Recent, clear photos help customer care make an initial assessment of length, density and condition.

Question 3

How is the right quantity determined?

Accepted Answer

Quantity depends on hair length, density and condition. Customer care confirms the most suitable size before processing the order.

Question 4

How long does delivery take?

Accepted Answer

Customer care confirms the estimated time after checking the governorate, address and product availability.

Question 5

Do you deliver nationwide?

Accepted Answer

Yes, delivery is available across Egypt. Cost and timing are confirmed before processing.

Question 6

How do I care for my hair after protein use?

Accepted Answer

Follow the official aftercare directions and use a gentle routine suited to your hair condition.

Question 7

What is the difference between shampoo, conditioner and serum?

Accepted Answer

Shampoo cleanses, conditioner supports softness and manageability, and serum is a finishing step for the ends and shine.

Question 8

How do I use the serum?

Accepted Answer

Apply a small amount through the ends as directed on the label. Avoid over-applying or placing it on the scalp.

Question 9

What should I do if a product arrives damaged?

Accepted Answer

Photograph the outer package and product upon delivery, then contact customer care for review under company policy.

Question 10

How do I contact customer care?

Accepted Answer

Use the WhatsApp button on the website to contact the official number directly.

Answers to help you choose with confidence